FAQs
Are there any exclusions for the free shipping over $100 offer?
Yes. All canvases and the ESV New Testament Set are excluded from the free shipping offer.
Orders
What is your cancellation policy?
All sales are final and we cannot cancel an order after it has been placed.
What to do if I forgot to enter a promo/discount code with my order?
Please email support@gracelaced.com with your name, order number, and the discount code you want to apply to your order.
If your order is eligible our team will apply the discount to your order and you’ll receive a refund notification via email.
What’s your return policy?
All sales are final and we are not able to process returns. Please review all product photos and descriptions thoroughly before submitting your order.
Do you offer refunds or exchanges?
All sales are final and we are not able to process returns or exchanges. Please review all product photos and descriptions thoroughly before submitting your order.
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Please provide your order number, and include a photo of the item received and the name of the missing item(s).
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!
Some items are damaged during shipment. We’ll do our best to help.
Please email our team and provide your order number, along with an image of your damaged item, for further assistance.
I recently made a purchase but some items I purchased are now on sale, am I able to get a price adjustment?
All sales are final and we are not able to process price adjustments.
Shipping
What is your shipping policy?
[No international shipping]
Our standard shipping time within [country/region] is [# of days] business days.
Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
Currently, we do not offer international shipping, but we are working to provide this service in the future.
For additional questions about our shipping policy, please contact us at [email/phone #].
[International shipping included]
Our standard shipping time within [country/region] is [# of days] business days.
For international orders, expect a shipping time of [# of days] business days.
Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
For additional questions about our shipping policy, please contact us at [email/phone #].
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to.
To review the countries we currently don't ship to, please see below:
United Kingdom
Please note that international shipments can take-up to three months before being delivered.
If you have been waiting for more than three months to receive your order, please get in touch with our team to investigate the issue.
Current Products we are unable to ship internationally at this time:
Fine Art and Faith Canvases
ESV Scripture Journal: New Testament Set (Artwork by Ruth Chou Simons)
ESV Scripture Journal: Old Testament Set (Artwork by Ruth Chou Simons)
Do you offer free shipping?
We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Please note that free shipping is not applicable on oversized items like our canvases.
When can I expect to receive my canvas?
Each canvas is made to order and enters production as soon as your purchase is confirmed. Because of the custom nature of these items, canvases are produced and shipped separately from the rest of your order. Please allow up to three weeks for production before your canvas ships.
Please note: you will not receive tracking information when your canvas has shipped. If you would like an update on the status of your order, please email our team at support@gracelaced.com
When can I expect to receive my ESV New and/or Old Testament Set?
ESV New and Old Testament Sets are drop-shipped separately. Please allow up to 10 business days for these items to ship.
Please note: you will not receive tracking information when your ESV Set has shipped. If you would like an update on the status of your order, please email our team at support@gracelaced.com.
How do I track my order?
Once your order has been placed and processed, you’ll receive a confirmation email with your order details. This will include a tracking number and a link to track your shipment.
Tracking information may not be available right away. It can take up to 10 business days for your item to leave our warehouse. If you don’t see any updates immediately, rest assured your order is in progress—feel free to check back a little later.
Please note: you will not receive tracking information when your canvas or ESV Set has shipped. If you would like an update on the status of your order, please email our team at support@gracelaced.com
During high-volume seasons or holidays, production times may be slightly extended due to increased demand.
Please plan accordingly when placing your order, as we’re unable to expedite shipments.
How long does delivery take?
Most domestic orders are shipped using 3-5 business day shipping once they leave our warehouse. However, please note that once your package has been handed off to the carrier, we are unable to guarantee a specific delivery date, as transit times may vary.
If you're purchasing gifts, we encourage you to plan ahead and allow extra time to receive your order before the date it's needed. As packages are currently spending longer in transit, we are unable to offer replacements or refunds unless the carrier officially declares the package lost.
For our international customers: Please be aware that due to ongoing global shipping delays, it may take more than 8–12 weeks for your package to arrive.
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
When will my order ship?
We do our best to ship orders containing prints, journals, notecards, books, calendars, stationery items, and accessories as quickly as possible, but please allow up to 10 business days for these items to ship.
Each canvas is made to order and enters production as soon as your purchase is confirmed. Because of the custom nature of these items, canvases are produced and shipped separately from the rest of your order. Please allow up to three weeks for production before your canvas ships.
ESV New and Old Testament Sets are drop-shipped separately. Please allow up to 10 business days for these items to ship.
During high-volume seasons or holidays, production times may be slightly extended due to increased demand.
Please plan accordingly when placing your order, as we’re unable to expedite shipments.